I truly appreciate that they listen to me, while I'm trying to explain what's wrong with my car. I'm not good at diagnosing a car problem, so when I say it's making a different sound, or I notice it's driving different, they are great at asking follow up questions, to help me explain the problem. They call when they have identified the problem , quote a price and time and call when the repairs are complete. I have a 1988 Mercedes 560 and they are my first choice for repairs and maintenance .