They always inspect my car and give me an honest, detailed description of work completed. They also let me know what maintenance is getting close to be performed. No one likes going for an oil change and end up with more maintenance needed, throwing off your budget. I always know when scheduled work needs to be done in advance, so I can plan it into my budget. I am retired and really appreciate the time and effort they put in to keep me informed. They treat you like a friend, not just a customer.